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Plush Spaces

Refund & Returns Policy

We want you to be happy with your furniture purchase from Plush Spaces. This policy outlines the conditions under which you can return or exchange an item.

Eligibility for Return

  • Unopened & Unused: Return within 3 days of purchase in original, sealed packaging for a full refund.
  • Opened but Unused: Return within 3 days in original condition with all parts/instructions. A 10 % restocking fee may apply.
  • Damaged or Defective: Notify us within 2 days of delivery. We’ll inspect and replace at no cost.

Eligibility for Exchange

  • Unopened Items: Exchange for a different size, colour or product of equal/greater value within 3 days—no fee; you pay only any price difference.
  • Opened but Unused: One-time exchange within 3 days; 10 % restocking fee may apply plus any price difference.
  • Damaged or Defective: Free like-for-like exchange arranged within 2 days of delivery notice.

Not Eligible for Return or Exchange

  • Custom Orders: Custom-made items.
  • Used or Assembled Furniture: Items showing wear, use or self-assembly.
  • Final-Sale Items: Clearly marked final-sale products.
  • Improper Assembly/Damage: Damage caused by incorrect assembly or misuse when our assembly service was declined.

Questions? Email info@plushspaces.co.za or call +27 61 216 5858 for prompt assistance.

  • Deposit: Secure your furniture with a 20 % deposit (R500 minimum) and lock today’s price for up to 6 months.
  • Interest-Free: Pay the balance in equal weekly or monthly instalments—no interest or hidden fees.
  • Payment Schedule: Choose 3- or 6-month plans. Instalments are due on the 1st of each month (or every Friday for weekly plans). Pay via EFT, card link or in-store.
  • Collection/Delivery: We’ll release or deliver your items once the full balance is settled. Standard delivery terms apply.
  • Cancellations: Cancel anytime. We’ll refund all payments minus a 10 % admin/restocking fee; refunds are processed within 7 business days.
  • Default: Accounts overdue by 30 days may be cancelled and the deposit forfeited. We’ll send two reminders before this step.
  • Changes: Need to swap an item? You can adjust your lay-by to products of equal or greater value before the halfway mark—just email us.

Ready to start a lay-by or have questions? Email info@plushspaces.co.za or call +27 61 216 5858.

  • Custom Options: We tailor size, fabric, colour, and finish to your exact brief. Send us sketches or specs and receive a quote within 2 business days.
  • Deposit & Lead Time: A 50 % deposit books your production slot; average lead time is 4 – 8 weeks, depending on material availability.
  • Balance Payment: The remaining 50 % is due before dispatch or collection. We’ll update you at each production milestone.
  • Design Changes: Free within 48 h of deposit; later changes may incur extra cost or extend the timeline.
  • Cancellations: Once manufacturing begins, deposits are non-refundable to cover material and labour costs.
  • Natural Variations: Wood grain, fabric dye lots, and hand-applied finishes may differ slightly from swatches—this is normal, not a defect.
  • Returns & Exchanges: Special-order pieces are non-returnable for change of mind; our standard structural warranty still applies.

Ready to create something unique? Email info@plushspaces.co.za or call +27 61 216 5858.

We are committed to providing you with quality furniture and excellent customer service. If you have any questions about the warranty or the claims process, please don’t hesitate to contact us.

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